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2019 has begun - with no shortage of seasonal illness.  Viral infections that thrive in the winter months attach themselves to us at every opportunity and plague our households.  When it comes to medical care for your family, it's important to know what options you have with your healthcare plan.  And although early in the year - you may need to know your options sooner than later!

First things, first: Did you receive your new medical insurance card?

Your USIC/MyQHealth card has the logo in the top right corner and a UMR logo in the top left corner.  This new card is BOTH, your medical AND your Rx card - all in one!  If you did not receive your new card for 2019, or if you need additional cards, please call Quantum directly at 877-709-5747

Planning ahead for Healthcare

Do you have questions about your plan or what is covered?  Are you having trouble getting an Rx approved, or need to find a new network provider?  Quantum Health Concierge is your one stop for all health-related benefit questions and concerns,

Call Quantum Health: 877-709-5747 or visit 

Need Care Now?

When you or your family are sick or injured, it's not a good idea to wait.  Sometimes, further complications can result from delayed medical care.  However, emergency room visits are costly and unnecessary for non-life threatening illness or injury.  Walk-in clinics and even urgent care facilities are an excellent option when you are not able to get in with your primary care physician for non-critical care, and you have options:

  1. You can contact Quantum Health or visit MyUSIC Benefits, as detailed previously, to find alternate in-Network providers in your area - no matter where you are.
  2. Teledoc is a resource that will put you in touch with a doctor via the phone, web or an app - 24 hours a day, 365 days a year!  Create your account today, so you are ready when services are needed!

Call Teladoc: 800-835-2562 or visit

Emergency Care

There are a number of medical conditions that are considered emergencies because they can require rapid or advanced treatments (such as surgery) that are only available in a hospital setting.  Even if it is clear that you or your loved one needs emergency care, you may be unsure whether to drive yourself to an emergency room or call 911...

When in doubt - Call 9-1-1.

For certain medical emergencies such as a suspected heart attach or stroke, calling 911 for ambulatory services is always the right decision.  This is because paramedics often can begin delivering life-saving treatment on the way to the hospital.