Emergency Management

Real-Time Status Updates

With the uncertain times our industry is navigating due to COVID-19, the USIC Family of Companies are working diligently to bring you, our customers, real-time status updates.

Please visit this page regularly for updates from USIC and links to information from your local 811 center.

Answers to Frequently Asked Questions can be found at the bottom of this page.

Nationwide Locations

Select a location to view Emergency Response Information

[1]

Locate Fulfillment

Will USIC complete my locates on time?
USIC is working diligently to ensure accurate, on-time locates in all accessible areas, not referenced in the map, above.

Will COVID-19 affect your workforce?
USIC is taking every measure possible to protect our employees. Remote administrative measures have been implemented in order to sustain operations. Manpower in the field may be affected; this will be monitored and mitigated, to the best of our abilities.

[2]

811 Response

How is 811 managing locate ticket requests, right now?
The State One Call centers are working through their respective response plans, right now. We will update this page as we receive new information.

Will we be penalized by 811 for late tickets?
We have received no information from the State One Call Centers, at this time, that would indicate any changes to their normal protocol. We are working hard to prevent late ticket fulfillment in all accessible areas, at this time.

A Valued Partnership

USIC is a valued Disconnect/Reconnect partner of Ameren Missouri. USIC represents Ameren Missouri professionally and courteously while performing this critical service. USIC’s performance consistently meets Ameren Missouri's high safety, quality and efficiency expectations.

- Tommie Gray, Revenue Protection Manager, Ameren Missouri

US Infrastructure Corporation (USIC) Acquires On Target Utility Services

USIC is pleased to announce On Target Utility Services as the newest addition to the USIC family. For USIC, this transaction adds more than 280 technicians and strengthens its ability to service new and existing customers in the Northeast. This partnership further expands USIC’s diversification of services with the addition of utility services like metering, storm restoration, telecommunications, smart grid and power line solutions to provide even more support for our customers.

Great Partnership

Working with the team at USIC throughout our RFQ process was the continuation of a great partnership. USIC, not only heard our needs and concerns, they asked the appropriate questions to fully understand where we needed to be in order to award a new contract to them. As a result, we highly recommend USIC as a partner in the protection of underground communications facilities.

- R. Wallace

USIC TECHNICIAN SAVES MAN FROM BURNING HOUSE Show

Birmingham, AL Technician Keena Dowdell was performing a locate when he heard screams and ran to help. A nearby house was on fire, and the elderly, disabled man inside could not get out of the window or to his phone to call for help. Keena got his shovel and broke the window but could not loosen the security bar enough to get the man out. He began trying to force the front door open while calling the fire department and finally got through to help the man escape. The man was then taken to the hospital and treated for smoke inhalation. “I just saw the man was in there trapped,” Keena described. “The house was on fire. I just tried my best to get him out of there. I feel really good about it. This is the first time I’ve been in a position to save someone’s life like that.” Thank you, Keena, for your heroic actions, which saved a life!

Press
Releases Show

USIC honored as a 2023 VETS Indexes 3-Star Employer

Apr 13, 2023 - VETS Indexes is excited to announce that USIC has earned the designation VETS Indexes 3-Star Employer in the 2023 VETS Indexes Employer Awards. The award recognizes the organization's commitment to recruiting, hiring,...

USIC Announces New Chief Operating Officer

Feb 15, 2023 - INDIANAPOLIS--(BUSINESS WIRE)--USIC, the leader in underground infrastructure damage prevention, has announced the appointment of Richard Batelaan as Chief Operating Officer (COO). Richard, who will report directly to...

Careers
at USIC Show

We are always looking for people who aspire to serve their communities, value quality work, prioritize safety, enjoy solving problems and love being outdoors. If you are a quality conscious, hard-working individual who loves working outdoors, then you should consider a career at USIC!

Learn More about working at USIC

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