can make a promise, but performance is where it counts. And at USIC, we are
taking huge strides to improve our service levels through our company-wide Quality
Over the last
several months we've run several regional Quality First pilot programs
and are now armed with the proven processes to drive safer, timely and more
accurate locates for USIC customers across the US. As a result, Quality First will roll
out widely starting in 2020.
First focuses on key operational areas, including
technician training, leadership, routing, and process standardization. Each tactical improvement designed to
ultimately deliver more efficient and
reliable service levels.
First is USIC's commitment to continually invest
in our technicians and improve our processes to protect our customers' assets
-- and reputations. Keep an eye out for
future communications and more information on our Quality First